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Sunbrella header

Frequently Asked Questions

What is Silver State Reserve / CFA Policy? Click Here

Does Silver State charge for shipping samples?
If you have a registered trade account, samples are sent free of charge via USPS but need to be returned within 30 days.

If you do not have a trade account with us samples are shipped for $2.95 each.

When requested, sample shipping may be expedited at the customer’s expense. To place your samples request, simply login to and place your request(s) online.

What additional products do you offer?
Aside from SilverState exclusive outdoor fabrics (woven using high performance Sunbrella yarns), we also offer:

  1. A wide range of indoor/outdoor trimmings and custom ability with low yardage requirements.
  2. A wide variety of exclusive interior fabrics in transitional design; many with very high performance ratings making some suitable for the hospitality market.
  3. A huge selection of indoor and outdoor vinyls/polyurethanes.
  4. Please click on the following link to view & download our online PDF brochures. 
  5. Click here to see custom finishes available for Ready For Wear.

Does Silver State Inc. have custom ability with its products?
Yes, we can create weave downs and custom products. Please email your custom requests to and put “CUSTOM REQUEST” on the subject line.

Which vinyls can be used for outdoor/marine settings?
Acclaim, Barcelona, Nitro, Pebble Beach, Slinky, Siam, Tundra, and Whisper.

To view our complete vinyl/polyurethane collection, please click on the following link: Faux Leather

Do I need a trade account to order directly from Silver State?
Yes, Silver State Inc. is a wholesale to-the-trade distributor. If you are in the trade, but currently do not have an account, please follow this link to our one page application. Processing Instructions are noted on the application.

Where can I view your products?
Click on the following link, enter your postal code and it will direct you to the nearest Showroom.

Who is my local area Sales Representative?
Click on the following link, select your state and enter your postal code and it will give you your sales rep’s name and contact information.  Find Sales Representative

Which shipping services do you offer?
Silver State defaults all orders via UPS ground (unless otherwise specified). However, we can ship on your DHL, FedEx, or UPS account number with an additional handling fee.

What is the return policy?
All returns for credit must be made within 30 days from purchase and must include a copy of the original invoice. Materials returned for credit for reasons other than material flaws must be approved by Silver State and are subject to a 25% restocking fee and you would be responsible for the return freight. Fabric orders less than 6 yards are final sales and are not returnable.
SPECIAL ORDERS: Based on your account terms, all special order products must be prepaid or have at least a 50% deposit. Once special order items are put into production, they cannot be cancelled and any prepayment or deposits are forfeited. All special orders are final sales and are not returnable.

What are the credit policies and procedures?
See Credit Policies and Procedures PDF

Are you the manufacturer?
We do not manufacture textiles, but we are a premier source for mills worldwide.

Where is my order shipping from?
We are located in Salt Lake City, UT USA (home of the greatest snow on earth!)

What credit cards do you accept?
All major credit cards: AMEX, VISA, MASTERCARD and DISCOVER 

All credit card orders will be subject to a 3% processing fee. 

Can I see dropped patterns on the website? provides a showcase of our entire line of current textiles. You may also view and make purchases from our entire offering of discounted and discontinued textiles through our website.

Can Sunbrella be used for draperies in a commercial setting?
Sunbrella fabrics are ideal for use inside or outside your home, both, for furniture as well as many types of drapery. For commercial application please check your local flammability specifications required by the fire marshal.

Can Crypton be used outdoors?
Our quality of Crypton fabrics are for interior use only.

What is the difference between Sunbrella furniture and awning weight?
Upholstery weight is lighter in weight than our commercial awning weight quality. One is intended for furniture or decorative pillows and the other is for Awnings.

What are double rubs?
A double rub count is an abrasion test that proves the durability of a fabric. Each number in a double rub count represents how many times an individual can, "Sit down and Rise", before the fabric begins to break down.